Returns & Exchanges
At The Great Escape, we want your home to be a true sanctuary; if your purchase doesn't perfectly fit your space, we offer a 30-day return window for most furniture and decor items. All returned products must be in their original condition and packaging to ensure a full refund to your original payment method.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Carefully repack your items in their original shipping boxes with all protective padding to prevent damage during the journey back to our warehouse.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your package, ensuring any old shipping labels are covered.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once we inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing